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Warranty claims

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Warranty issues will usually be dealt with by your nearest local dealership. For example for Honda warranties, your local Honda dealer is obligated to look at the machine for you. As the selling dealer we will also handle warranties and repairs on the machine for you, but at first, we would initially attempt to troubleshoot the issue over the phone or through our support system. Please bear in mind if it is a genuine issue with the machine, it will be covered under the warranty, if for any reason it is found to be a non-warrantable issue there may be costs involved.

If there is no local dealership in your area you may have to return the machine to us for repair. Our highly qualified workshop team are standing by to fix any machine that has to be returned to ourselves. If you have an issue with your machine that we are unable to troubleshoot via our contact systems then our next step would be to arrange to have the machine uplifted for inspection/repair.

Road engineers - We have a number of engineers which are able to do onsite visits for warrantable work for mostly ride on lawn mowers and, in some cases, larger lawn mowers. If you do have an issue with your lawnmower, please get in touch and we will endeavour to have the issue resolved for you in good time.