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Returns Policy

14 day money back guarantee - if you change your mind.


We know that you will be pleased with your purchases from Justlawnmowers.co.uk. However, there may be occasions when you will need to return items to us.

Need to return an item?

Easy Returns Process

We take every step necessary to make sure the returns process is as easy as possible. If you purchase a product from us you can be assured of great customer service from the minute you make contact with us. We aim to keep our customers happy, and if for any reason you are not happy with your product you are perfectly entitled to return it to us, within 14 days. If you're not happy, we're not happy - it's as simple as that!

14 Day Money Back Guarantee - If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, no problem. You can do so provided you inform us of your decision within 14 days following the day after you receive your item. All you need to do is open a ticket, giving details of all relevant information. We will take care of the rest. All we ask that the product is sent back in its original packaging in its original condition to ensure no extra costs are endured and a full refund is offered. (Please note: you will be provided with a returns form. It is vital this is attached to the outside of the box to allow us to track your return). You will have to pay for return delivery, unless the item was delivered in error or is defective.  Naturally, if the product is defective or delivered in error we will cover the cost.

As soon as we receive your item, providing there are no outstanding issues your refund will be given to you within 14 days, but usually much sooner. We will contact you as soon as we receive your item and advise you as to how and when you can expect to receive your refund. Please note you remain responsible for the product until we receive it. Once you've informed us that you wish to return your item, you have 14 days to return it to us. Once the item is received at Justlawnmowers.co.uk, we'll issue a full refund for the product to your original payment method.

Please refer to our Terms and Conditions for more specific information.

Items Faulty or Damaged on Arrival

If your purchases are faulty on arrival, you have 30 days in which to inform us of the fault. Please report these by raising a ticket via our Support Centre where we will offer further advice. We will organise collection of the item and the product should be made available for collection in it's original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage costs.

Please refer to our Terms and Conditions for more specific information.

Items Faulty in Manufacturer’s Warranty Period

If any of your purchases develop a fault, and it's more than 30 days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

If you need to return the product to us all we ask that the product is sent back in its original packaging in its original condition to ensure no extra costs are endured and a full refund is offered. You will be provided with a returns form & it is vital this is attached to the outside of the box to allow us to track your return.

Please refer to our Terms and Conditions for more specific information.

Fantastic and professional

"Fantastic and professional. I was out in America and I needed a mower to be delivered to my home in the UK. I called Justlawnmowers and received fantastic advise, such good advise actually that I ended up changing my original order and went with a different mower. The original order was refunded immediately and I received my order in the agreed timeframe. Fabulous company with high standards and excellent service morals."25th June 2018 by M FowlerRead original review on Trustpilot

Excellent service

I have been very pleased with both the mower and the service received from this company. The machine arrived very quickly , all assembled and ready to go. Part of the order was missing but It was sent immediately after speaking to a very nice person on the telephone. I would definitely recommend them and buy from them again." 23rd June 2018 by P DaleRead original review on Trustpilot

Knowledgeable and experienced with lawn mowers

Knowledgeable and experienced with lawn mowers. Could answer virtually any question and knew each model inside out. Would thoroughly recommend." 22nd June 2018 by S GrahamRead original review on Trustpilot

Copyright © 2018 Calgary Just Companies Ltd. All Rights Reserved. Registered in England No. 04338715. VAT Number GB 785469862.

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