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The UK's Number 1 Online Garden Machinery Superstore
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Help & Customer Support

Customer Support

We want happy customers, so please help us to help you. This section of our website has been designed to resolve your problems as quickly and efficiently as possible, so please take the time to use it before telephoning or emailing us. It will save you time and make us quicker and more efficient in helping you.

Whilst we do everything we can to make your experience of buying from us as simple and trouble-free as possible, we accept that from time-to-time things can go wrong. If they do, please be assured that we want to help and to resolve your problems quickly, with the minimum of fuss.

Report A Problem / Open A Ticket

If you are experiencing problems with a product you have purchased from our website or would simply like to return a product, then please tell us about your problem. All issues must be reported using our ticketing system, or log in to your account and open a ticket there.

Open a Ticket

Support Knowledgebase


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I want to make a warranty claim
Josh Els 7 Jul 2015

All of the machines we sell are supported by a manufacturer's warranty. To make a warranty claim please open a ticket and we will contact you back with details of your next steps in making a warranty claim. All tickets are normally replied to within 1-2 hrs (Mon-Fri 8.30am-5.00pm). During busy pe...

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