Help & Customer Support
We want happy customers, so please help us to help you. This section of our website has been designed to resolve your problems as quickly and efficiently as possible, so please take the time to use it before telephoning or emailing us. It will save you time and make us quicker and more efficient in helping you.
Whilst we do everything we can to make your experience of buying from us as simple and trouble-free as possible, we accept that from time-to-time things can go wrong. If they do, please be assured that we want to help and to resolve your problems quickly, with the minimum of fuss.
Report A Problem / Open A Ticket
If you are experiencing problems with a product you have purchased from our website or would simply like to return a product, then please tell us about your problem. All issues must be reported using our ticketing system, or log in to your account and open a ticket there.Open a Ticket
We are an internet sales company. We do not service machines ourselves. We can however suggest two service options for you: 1. Refer to MowerPro to find your nearest local service centre. 2. If you are based in North Norfolk, speak to our sister company, Anglia Mowers and they will ar...