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The UK's Number 1 Online Garden Machinery Superstore
01263 820202

Help & Customer Support

Customer Support

We want happy customers, so please help us to help you. This section of our website has been designed to resolve your problems as quickly and efficiently as possible, so please take the time to use it before telephoning or emailing us. It will save you time and make us quicker and more efficient in helping you.

Whilst we do everything we can to make your experience of buying from us as simple and trouble-free as possible, we accept that from time-to-time things can go wrong. If they do, please be assured that we want to help and to resolve your problems quickly, with the minimum of fuss.

Report A Problem / Open A Ticket

If you are experiencing problems with a product you have purchased from our website or would simply like to return a product, then please tell us about your problem. All issues must be reported using our ticketing system, or log in to your account and open a ticket there.

Open a Ticket

Support Knowledgebase

Delivery

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Where are the goods I ordered?
Josh Els 7 Jul 2015

1. Normal delivery takes 2 to 3 working days. 2. Palletised delivery (e.g. Start 'N' Go service) can take up to 7 working days. Please note: If your order is going to be delayed for any reason, we will email you. 3. If after these times you have not received your order, please contact us and w...

I am having problems with your carrier
Josh Els 7 Jul 2015

If you are experiencing problems with one of the carrier companies we use, please open a ticket and we will resolve it for you as quickly as possible.

I want to cancel my order
Josh Els 7 Jul 2015

If you have placed an order, have not yet taken delivery and now wish to cancel that order, please call us as soon as possible on 01263 820202, or alternatively open a ticket requesting a cancellation of your order. Please provide all relevant details including Name, Billing details and Order Num...

There are some parts missing
Josh Els 7 Jul 2015

Please open a ticket so we can rectify this and send you the missing parts.

Some of the items I ordered have not been sent
Josh Els 7 Jul 2015

Please open a ticket so we can find out what went wrong and send you the missing items.

I was promised something FREE, but it has not been delivered with my goods
Josh Els 7 Jul 2015

Please open a ticket so we can sort your issue out. All tickets are normally replied to within 1-2 hrs (Mon-Fri 8.30am-5.00pm). During busy periods we may take longer to reply.

The goods I ordered have arrived damaged and/or faulty
Josh Els 7 Jul 2015

If your purchases are faulty on arrival, you have 30 days in which to inform us of the fault. Please open a ticket where we will offer further advice. We will organise collection of the item and the product should be made available for collection in it's original packaging complete with all acces...

My machine will not start
Dan Mears 7 Jul 2015

This is often very quick and easy to resolve... For details of common starting problems read How to Make Your Petrol Mower Start First Time. If you are having problems with a new Honda Izy, read our Honda Izy Troubleshooting Guide. If you are still having problems starting your machine th...

I need to return unwanted Item(s)
Josh Els 7 Jul 2015

If you have simply changed your mind about any item ordered and you wish to return it, no problem. You can do so provided you inform us of your decision within 14 days following the day after you receive your item. All you need to do is open a ticket, giving details of all relevant information. W...

The item(s) I have received are not what I ordered
Josh Els 7 Jul 2015

Please open a ticket so we can deal with this for you as a matter of urgency. All tickets are normally replied to within 1-2 hrs (Mon-Fri 8.30am-5.00pm). During busy periods we may take longer to reply.

Items 1 to 10 of 11 total

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Set Descending Direction