Privacy
Statement: We are committed to protecting your privacy. We will
only use the information that we collect about you lawfully (in accordance with
the Data Protection Act 1998). We collect information about you for 2 reasons:
firstly, to process your order and second, to provide you with the best possible
service. We will not e-mail you in the future unless you have given us
your consent. We will give you the chance to refuse any marketing e-mail
from us or from another trader in the future. All you have to do is e-mail us
on privacy@justlawnmowers.co.uk.co.uk
and we will immediately remove you from our database. The type of information
we will collect about you includes: The information we hold will be accurate and
up to date. You can check the information that we hold about you by E-mailing
us. If you find any inaccuracies we will delete or correct it promptly. If
we intend to transfer your information outside the EEA (European Economic Area)
we will always obtain your consent first. We may use technology to track
the patterns of behavior of visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually modify your browser to
prevent this happening. The information collected in this way can be used to identify
you unless you modify your browser settings. If you have any questions/comments
about privacy, you should e-mail us. privacy@justlawnmowers.co.uk.co.uk
Prices & Payment
No hidden charges here! all our products inc. v.a.t @ 17.5%. Delivery is FREE of charge to most of the U.K mainland . (There may be an additional delivery charge for some Scottish Postcodes. You will be advised by email of any such charge which you will be required to acknowledge before we despatch your goods).. You have the option to purchase
online through our Secure Server, or we will be happy to take your order over
the phone on 0800 2987375.
You can also pay by cheque against a pro-forma
invoice. The goods will remain the property of Calgary Just Companies until payment
has been received in full.
Security & Peace
Of Mind All online orders placed with us are processed through
a secure server (SSL). This secure server encrypts all information disclosed to
us before it is transferred from your P.C. This ensures that your details are
not accessible by any third parties. We take the subject of fraud very seriously
and adhere strictly to the code of practice as set down in the UK Data Protection
Acts of 1984 & 1998. We do not keep records of your details that would be
accessible by other parties online and we will not contact you unless your permission
is given.
Information for shoppers
We use the latest technology to ensure that any information transmitted or stored via our secure servers is safely protected.
Our security measures conform to the industry standard guidelines, as set out by the major banks, for protecting and storing credit card information :-
- SSL (maximum 128 bit, minumum 40 bit) to encrypt your data as it passes over the Internet
- Firewalls to prevent illegal access to the servers
- Network partitioning to isolate the servers from internal machines
How safe is it to shop on the Internet?
"The Consumers' Association makes it clear that giving credit
card details over the internet is as safe as doing so on the phone."
Financial Times 22/9/00 "The dangers of e-commerce have been
exaggerated. Stepping into the huge chasm of cyberspace does take a little getting
used to, but in reality you take as big a risk handing your credit card to a waiter
as you do when you enter the details into a website."
The Guardian
14/1/99 Delivery
Delivery is FREE of charge to most of the U.K mainland . (There may be an additional delivery charge for some Scottish Postcodes. You will be advised by email of any such charge which you will be required to acknowledge before we despatch your goods)..
we endeavour to deliver within 2-5 days. In the unlikely event of there being
a delay we will contact you either by e-mail or by telephone on your contact number.
As delivery is normally between 9.00am and 5.00pm weekdays, it maybe more suitable
to supply us with your * work address for delivery, as the carrier will require
a valid signature on delivery.
*Please note that whilst we try to ensure deliveries & collection run as smooth as possible, we cannot be held responsible for non delivery or collections of items on a particular day from a residential address
Returns / Problems/
Cooling Off Period
You
must report any shortages / Breakages within 24 hrs. This is so we can claim back
costs via the relevant carrier. failure to do this
You
have the option to return any product within 7 days of purchase. All you have
to do is contact our customer care dept, you can E-mail
orcustomercare@justlawnmowers.co.uk
Telephone01263 820202
or Fax us on 01263 826190. We will arrange to collect the machine . In some instances
you may be responsible to pay carriage charge. Please ensure that the machine
is returned UNUSED in it's original packaging.
If you encounter any
problems or require any advice regarding your new purchase, please contact us
by either E- mailing our Customer Care Line; customercare@justlawnmowers.co.uk
or telephoning our Customer Care Lines on 01263 820202 (Lines
are open 9.00am-5.00pm Mon-Fri 9.00am-1.00pm Sat.) We also operate
a 24 hr answerphone service on 01263 820202. All calls are charged at
the standard rate & we will endeavor to answer all calls within 24 hrs. After
Sales Service Just
Lawnmowers only supply brand named products. These companies have a extensive
network of After Sales Service Centre's ensuring that you the customer will receive
prompt and efficient service in the unlikely event of any problems with your machine.
All our products are covered by a full manufacturers warranty. If you have difficulty
in locating your nearest After Sales Service Centre please contact us on our Customer
Care Telephone Numbers or E-mail us on our Customer Care E-Mail Address customercare@justlawnmowers.co.uk Copyright
All logos graphics, text and contents of this web
site are the copyright of justlawnmowers.co.uk. Permission is granted to electronically
copy and print portions of this site for the purpose of placing an order with
Just Lawnmowers .co.uk. Any other use of information on this site without the
prior written permission is strictly forbidden. Availability/
Refunds Whilst we endeavor to hold sufficient stock
to meet all our orders. We cannot be held responsible or offer any compensation
for any disappointment endured if we fail to meet our designated delivery time.
All orders are subject to availability. If we are unable to deliver
within our specified time we will contact you to inform you. Will will try to
arrange a alternative time that is suitable to you. If this is not acceptable,
you have the option to cancel your order, and you will receive a full refund.
Our Pledge
We
are a family business with over 40 years experience in the Horticultural and Leisure
business. We are very well qualified to offer you the consumer the best products
that are available today. Our massive buying power and intermit knowledge of these
products allows us to offer you unbeatable deals. Our products are chosen for
their quality, reliability and price. We are deeply committed to give you the
best possible service at all times.
Specifications & Product Comments
Product comments within this web site have been written to help you the consumer choose between models, these are solely the opinion of the directors who, have been heavily involved within the Garden Machinery industry for a combined 45 years.
Our policy of continually updating products could
mean that certain details & prices held within this site maybe changed without prior notice
All specifications and images are true to the best of our knowledge. We cannot
be held responsible for any errors in images and all dimensions are approximate.
Complaints
/ Suggestions. If you have any complaint or suggestion
about our web site, please contact us by either telephone, mail at our contact
address or by e-mail customercare@justlawnmowers.co.uk Statutory
Rights These terms and conditions do not affect your
statutory rights as a consumer. |